Together with a leading healthcare provider, Consulteer developed a modular SaaS platform for the digital coordination of outpatient care processes. The goal was to guide patients through structured pathways, allocate resources effectively, and connect digital and analog care in one continuous system.
The platform brings all relevant stakeholders into a shared digital logic - from patients and physicians to dispatch teams, telemedicine providers, service organizations, and payers. It serves as an integrating layer between existing systems rather than creating an isolated parallel structure.
Challenge
Outpatient care is complex and fragmented.
Patients often enter the system without structured pre-qualification.
Emergency and service structures are under pressure.
Digital and physical care are not seamlessly connected.
Multiple stakeholders operate in separate IT environments.
What is missing is a cross-cutting orchestration layer that connects processes, allocates resources, and creates transparency.
Solution
Consulteer was responsible for requirements analysis, system architecture, and technical implementation of the platform. Key functions are brought together in a comprehensive, role-based system:
Initial medical assessment
Appointment management
Video consultations
Scheduling
The cloud-native microservices architecture ensures scalability, reliability, and maintainability. Standardized interfaces and clear role and authorization concepts enable the secure, data protection-compliant integration of existing care and IT structures.
Technologies & Methods
The solution is based on a modular, cloud-native architecture designed for scalability, multi-tenancy, and continuous evolution in live operation.
Technological foundation:
Microservices architecture
Multi-tenant SaaS structure
Containerized services (Kubernetes)
Java-based backend services, Angular frontend
API-based integration of external systems
Implementation of regulatory requirements in the eHealth environment
Accessibility compliance according to BITV 2.0
Implementation was delivered by cross-functional teams across multiple locations:
Software engineering and testing by delivery teams in Serbia
UX consulting, architecture, and functional leadership in close collaboration with Consulteer Munich
Agile, cross-functional teams with stable core staffing
The scalable nearshoring model enables continuous product development during ongoing live operations.
Benefits
The platform measurably improves outpatient care coordination in everyday practice:
Structured pre-assessment before routing
Targeted assignment to the appropriate level of care
Relief for medical staff and dispatch teams
More efficient use of limited resources
Integration of digital and analog processes within one system
Patients receive a clear digital entry point. Providers and organizations benefit from structured information, secure communication, and improved planning.
The solution is more than telemedicine. It is a platform for coordinating digital and physical care.
